Page 21 - Event Volunteer Information Booklet

Communication skills as an Event Volunteer

Positive communication Negative communication

• Smiling • Scowling

• Looking interested • Not looking interested

• Speaking clearly • Speaking too loud or too softly

• Using supportive hand • Not listening

•
Folded arms
gestures • No eye contact
• Having an open stance • Speaking too fast or too slowly

and standing up straight
• Speaking in positive tone • Not making sure the person

• Speaking at the right • understands

Looking at your phone or being
volume
• Using humour when distracted

appropriate

Types of communication you will use as an Event
Volunteer

Written Face to Face Verbal

You may need to write down You will need to communicate face

Top tips to face with your team and people
people’s information

• Write clearly so that other attending the event
people can read your writing
• Top tips
Make sure you take the • Have good body language
correct information such as • Smile
email address or telephone • Don’t get distracted
numbers • Listen

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