Page 16 - P4304.1-V102_PS Magazine - Oct 24 (PRINT)
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In the Spotlight
- Joe Davies, Customer
Proposition Manager.
Can you tell us a bit about your role
as a Customer Proposition Manager
at PSUK? What does a typical day
look like for you, and how long have
you been in this role?
I have worked at PSUK for 12 years, starting as
a Data Analyst in August 2012. Over the years, I
have held various positions, with my current role
being Customer Proposition Manager. As Customer
Proposition Manager, no two days are the same.
My responsibilities encompass nearly everything
PSUK does and offers to our members. One day I
might be working on the MDS and APM rebates for
our members, the next day I could be focusing on
developments for our website, and the day after
that, I might be meeting with a supplier to discuss
collaboration opportunities that benefit PSUK
members.
In this edition of the ‘In Spotlight’, How do you identify and
we sit down with our Customer prioritise customer needs when
developing new propositions?
Proposition Manager, Joe Davies, Could you share an example of a
who has been a vital part of the proposition that was shaped by
PSUK team for over a decade.
With a wealth of experience direct customer feedback?
and a deep understanding of our Working closely with both our field and office-
members’ needs, Joe has played based sales teams is a tremendous help in
a key role in developing and identifying and developing new propositions. One
proposition that has evolved over the last few
enhancing the propositions that months is the Profitability and Dispensing (PAD)
drive value for our community. In Guide. Initially, the PAD Guide focused only on
this interview, Joe shares insights the most profitable products within three therapy
into his role, recent innovations areas: Respiratory, Diabetes, and Eye Care. After
its launch, we asked members which other therapy
at PSUK, and the exciting trends areas they would like us to explore, which shaped
and developments on the horizon. our rollout plan for additional areas. We also
Join us as we explore how PSUK received feedback from members who wanted
continues to evolve to better serve to see the same information from a cost-saving
our members. perspective. As a result, we created and uploaded
new cost-saving PAD guides to our website in
September.
Buy direct online at PSUK.co.uk
10/09/2024 17:05:08
P4304.1-V102_PS Magazine - Oct 24 FINAL VERSION.indd 16
P4304.1-V102_PS Magazine - Oct 24 FINAL VERSION.indd 16 10/09/2024 17:05:08
