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No need to

panic:

Tackling a GPhC incident

request with confidence

We hope you and your teams are doing well and we are grateful for you taking the time to report via the
Shortage Reporter on our website. Below are the final agreed adjusted prices for January 2025.
Please note the following lines are granted for the month of January only:
• Chlorphenamine SF Oral Soln 2mg/5ml 150ml
• Were the pharmacy aware of
• Ethambutol 100mg tabs 56 contact?
Diazepam Inj 10mg/2ml Amps 10 this matter prior to GPhC
Pharmacy Response (For completion by SI/Manager as appropriate)
• Hydrocortisone Cream 0.5% 15g  Yes
• Hydrocortisone Ointment 0.5% 15g  No

We will continue to monitor these lines throughout February so if there are continuing issues please
If yes, please provide details
report via the shortage reporter below. (informed by whom and when):

We would also like to signpost you to the Scottish Drug Tariff Amendments information contained
within the following news article which may be useful each month.
Is there any explanation or root
cause analysis for the issue?:
Details of Incident (For
What action has been taken, or
completion by GPhC)
incident: Pharmacy/branch Pharmacy Contact Form
is proposed, in response to the
name:

Name of SI:
Steps put in place to minimise
the risk of reoccurrence: GPhC CAS number:
Pharmacy
registration
Name of
relevant: number:
Any further comments or details
known):

registrant/employee (if
Date form

submitted:
Summary of the
Response completed by:
Date: GPhC:
Receiving a GPhC Pharmacy Contact Fo rm or
information/description

of incident raised with
Pharmacy Liaison Form (PLF) can feel daunting, raised with GPhC:

Date concern was

especially if it’s your first time encountering one incident occurred
Name .

Date/time of
These forms are used by the GPhC to investig ate (if known):

Date of birth

Address/email
initial concerns, often raised by the public, about

Details of patient involved in incident (only if relevant and consent given)

dispensing errors or patient safety incidents. While
they might seem intimidating at first, handling
them with a clear plan can make the process
T 020 3714 8000 | F 020 3713 8145
www.pharmacyregulation.org
Level 14, One Cabot Square | Canary Wharf | London |E14 4QJ
manageable and stress-free.
Here’s what you need to know, along with tips to
help you respond confidently.
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