Page 19 - P4403.59-V63_Numark Pharmacy Magazine May 25

“I first joined PHOENIX working in a Rowlands
branch in July 2011 as a trainee dispenser. I gained
my dispenser qualification and worked in that
branch for eight years. I then went onto become a
Transformation Lead within Rowlands for a further
two years and then in June 2021 I moved over to
Numark and became a Consultancy Implementer.
I really enjoyed my role as a Transformation Lead but
it was only a seconded role. It was around another
12 months later that I was asked if I would like to join
the Golden Tote Implementation Team, which I was
ecstatic to do so and I haven't looked back.
The thing I enjoy most about my job is I love the
variety within the role. I do something different
every week and get to visit different places and
members. I have literally completed an install down
in Kent one week and then been up in Edinburgh on
another install the week after. Some days I could
be supporting the sales team and others I could be
completing demos of Golden Tote with the members.
One of the most stand out moments of my job
that sticks in my mind the most, is when I initially
did a demo with a customer, who after being quite
sceptical at first and asking lots of questions, three
hours later, they were wanting to sign up to Golden
Tote. I spent the next three days in the pharmacy
completing the install and supporting them through
the training and when I was about to leave on the
last day, the owner presented me with a lovely bunch
of flowers to thank me for all the support I had given.
We really like to hand-hold the customers through
every step of the process to try and make it as
smooth as possible and to gain their trust in us
as a team. Nobody likes change, and that is made
worse if they just feel abandoned. When completing
an install we will spend anywhere between two to
four days onsite in the pharmacy to make sure
the member is competent and we also do re-visits
updating members with any new features, and again
just supporting them to get the most out of having
Golden Tote.”
Ju
d
e
Jude
G
GRIERSON
ON
S
R
IER
P4403.59-V63_Numark Pharmacy Magazine May 25 -.indd 19
P4403.59-V63_Numark Pharmacy Magazine May 25 -.indd 19
K li ast e
Kliaste
J OR D AN
JORDAN
“I worked for the same pharmacy
for eight years across three of their
branches, but it wasn't until 2021 when
I got to experience Golden Tote in
community pharmacy. To begin with
my experience was from the counter,
so I was able to see first-hand how
Golden Tote works for the patients and
counter assistants. After settling in one
branch, I was seeing Golden Tote every
day from a dispenser's perspective
for almost 2 years. Using Golden Tote
myself meant I could see the beginning
to end process, and how much time
it was saving, and preventing errors. I
could see how pharmacy was changing
and becoming more innovative,
especially when we saw updates and
new features within Golden Tote. I
wanted to be a part of that change in
pharmacy, and help others grow and
become more efficient.
I enjoy working with pharmacies to
aid and improve their dispensing
process, and in turn improving service
for their patients. Being a Golden Tote
implementer is essential in making
sure the staff are confident in the
system they are working with; I have
really enjoyed helping all members
adapt to a new way of dispensing. As
an implementer, I am there to support
staff with the installation, training,
revisits or more training for new staff or
new features. My role is to ensure the
staff get the best use out of Golden
Tote possible.”
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