Page 39 - STARTER KIT HELPDESK 2017v

STARTER KIT | Help Desk

TASK LIST

Training Status Trainer's
No Task List Date
Signature
YES NO
Handle and use properly the property management system
1 and Front Office equipment

Keep all of the hotel’s directory ensuring that it is always

2 updated and all departments are given a copy.
Answer, screen and probe incoming outside calls
3
4 Prepare and updates service tickets for every call received.
5 Handle messages and queries about guest.
6 Process wake – up call requests
Handle and process other requests/service concerns of
7
guests.
8 Monitor daily weather forecast.
9 Monitor and update on scheduled pick-up and transfers.

Deal with prank callers or threat calls on a
10 professional manner considering being alert on calls

that might place the hotel’s security at risk.
Accomplishes daily reports and submits to Front Office
11
Manager.
12 Observe and honor guest privacy and security.
13 Keep Helpdesk area clean and sanitized
Use the Helpdesk logbook as reference and in-between
14
shifts communication
15 Take orders for In- Room Dining
16 Keep record of Lost and Found Items
17 Manage Communication Center during Crisis Situation
18 Conduct Social Call
Use e-Helpdesk system in recording requests and inquiries
19 on daily operations

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