Page 40 - STARTER KIT HELPDESK 2017v

STARTER KIT | Help Desk

OPERATING PROCEDURES & STANDARDS

Department : Front Office Department
Section : Help Desk
Responsible Staff: Help Desk Staff
Accountable Head: Help Desk Supervisor

Task 1: Handle and use properly the property management system and Front Office equipment
STEP(s) STANDARD(s)

Each Help Desk Personnel should be able to operate all
equipment and systems at the Front Office as follows:

A. Property Management System (PMS)
1. Get your own log in details (username and 1. Always ensure that the Front Desk and
password) from the System Administrator. Housekeeping are updated on changes in the
2. Study the system manual. system during operations.
3. Ask your superior for any unclear items and
procedure.
4. Be up-to-date on every system updates.

B. Electronic Key System (for guest room keys)
1. Issuing Guest Key Card
1.1 At the FO computer, log in to the Electronic Key
System 1. Always confirm the guest’s name before issuing the
1.2 Place the keycard or the bracelet key on top of Key Card.
the Keymaker
1.3 Encode room number
1.4 Adjust check-in/check-out details of the guest
1.5 Fill up guest information
1.6 Update number of cards or bracelet keys
needed
1.7 Once entries are complete and correct, Click
“Issue Card”.

2. Verifying Guest Card
2.1 At the FO computer, log in to the Electronic Key
System
2.2 Place the keycard on top of the Keymaker
2.3 Click “Verify Card”
2.4 Card details will be shown on the pop-up
window.
2.5 Once done, click “Close”

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