Page 41 - STARTER KIT HELPDESK 2017v

STARTER KIT | Help Desk

3. Extending Card
3.1 At the FO computer, log in to the Electronic Key
System
3.2 Place the keycard on top of the Keymaker
3.3 Click “Stay Extend”
3.4 Card details will be shown on the pop-up
window.
3.5 Adjust the check-out date, the click “Extend
Issue”
3.6 Once done, click “Close”

C. PABX
1. Call all trunk lines and test if they are ringing with
dial tones. (424-8710-11-12-13-14-16)
2. Test all buttons and check if they are registering on
the LCD.
3. Make sure that there are no other sound heard from
the telephone other than the dial tone.
4. Contact the service provider if any of the trunk lines
are not working.

D. Telephone
1. Check loudness of the ring; adjust if necessary by
pressing “Volume Up or Volume Down.”

2. Making a Call
2.1 Press loudspeaker key or lift the handset.
2.2 Dial the number (you will hear a ringing sound
after completing the number).
2.3 Wait for the answer on the other line.
2.4 With the receiver on the other line, continue to
relay your message clearly and politely.
2.5 Once done, say “Thank you” and hang up the
handset.

3. Answering the Telephone
3.1 Answer the telephone immediately within 3
rings maximum and with efficiency but never in
a rushed or hurried manner; speak clearly and
pleasantly.

3.2 Greet caller and identify department and self.

Internal calls:
“Good morning, thank you for calling the Help
Desk. This is Faye, how may I help you?”
External calls:
“Good morning, thank you for calling Azalea
Hotels and Residences Baguio. This is Faye, how may
I help you?”

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