Page 43 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

4. Receive the towels and linens. Quality check all requested items before returning back to the
assigned area.
The following are checked:
Expiry date of the minibar- no expired minibar shall be seen in
5. Perform redundant checking of the linen and amenities room set-up.
requested. Towels & linens- no stain and no damage
Appliance- in good working condition and complete
accessories.

Task 7: Prepare all cleaning equipment, chemicals and materials
OPERATING PROCEDURES STANDARD(s)

1. Cleaning equipment are taken from the assigned storage. Cleaning equipment like vacuum cleaner and floor polisher are
clean and in good working condition before bringing up to the
assigned area.

2. Request for cleaning materials and chemicals are listed
in the Material Custodian Request Slip and given to the Cleaning materials and chemicals requested and received are
documented.
Material Custodian for releasing.

3. Receive the cleaning materials and chemicals.
Received cleaning materials and chemicals are based on the
MCRS.

Task 8: Enter the guest room appropriately
OPERATING PROCEDIURES STANDARD(s)

1. Press the doorbell button of the room and announce: Room Attendants are not allowed to enter rooms with Do Not
“Housekeeping, Make Up Room” Disturb (DND) signage.
“Housekeeping, Turndown Service”
“Housekeeping, Room Check” Never use the keycard or any item that will cause an irritating
“Housekeeping Service” noise and scratches on the door.

2. Repeat 3 times with 3 seconds interval.

3. If no one answers after the 3 doorbell, announce
rd
“Housekeeping, entering the room” then gently tap
keycard to the lockset to open the main door.

4. Guest answers your doorbell “Magandang umaga/ hapon/ gabi po, Mr./
- Smile and greet guest with the standard Ms._____________.
phraseology.
- Introduce yourself.
- Request permission regarding purpose (e.g.
room account, checking of mini bar, make up
room, etc.)
➢ Enter the room and do the task once the guest agrees/
permits you.

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