Page 48 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

- Remove the bedcover and blanket, fold and place
them on a chair.
- Remove pillow cases from pillows. Place the pillows
aside together with the bed cover and blanket.
- Remove the sheets.
- Put soiled bed sheets and pillows on the cart or
throw in the linen chute if applicable.
- File each item in the cart.
- Check mattress pad for stains and hair strands.
Brush off hair strands and replace pad, if necessary.
- Double check under the bed for trash or guest items.

Task 12: Clean refrigerator and replenish mini-bar items
OPERATING PROCEDURES STANDARD(s)

1. Count the mini bar items based on the quantity indicated No incidence of unreplenished consumed mini bar items.
in the Mini Bar List.
Checking and replenishment of mini-bar are done daily.
2. Call the Material Custodian and declare the quantity of
the consumed mini bar items for proper charging to guest No incidence of expired minibar item on set-up.
(for MUR).
Minibar items 3 months before expiry date are pulled out from
3. Call the Helpdesk and declare the quantity of the minibar set up.
consumed mini bar items for proper charging to guest (for
Check-out Room Checking).

4. Replenish mini bar items based on standard quantity and
items of the Hotel.

Task 13: Strip and clean the guestroom bed
OPERATING PROCEDURES STANDARD(s)

1. Enter guestroom door. See Guestroom Task: Entering Maximum of 15 minutes strip cleaning
the guestroom appropriately.
Strip cleaning of room is done in all check out/ unblocked room
2. Inform LMC of your location, i.e. room number. for the day.

Absence of dirty dishes, litters, trash and soiled linens inside
3. Draw the curtain wide for better room illumination. Open the vacant rooms.
the window to allow fresh air to circulate.
MC is always advised on the GSA (Guestroom) whereabouts.
4. Turn off Air Conditioning Unit (ACU), TV and lights. Biodegradable and non-biodegradable trashes are separated
in the cart’s garbage bags.
5. Open lights only on area/ part of the room currently being
cleaned and turn off also after cleaning.

6. Clear out dirty dishes and remove left-over food if any and
throw in the garbage bag.
- Set items neatly outside the door.

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