Page 52 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

- Wipe ceiling and painted walls with a clean dry rag. Vacuuming of floor is from the farthest corner of the room
- Test functionality of the switches/ buttons. toward the door.
- Vacuum floor.
- Cover all exposed areas of the floor/ carpet you can Spraying of insecticide and air freshener is done from the
reach including under the tables and chairs, behind windows, bed area (corner, lower bed box, under the bedside
the door and inside the closet. control panel (BCP) table), dinette table, TV rack, dresser
table, luggage rack and inside the cabinet/closet to the
3. Double check and replenish mini bar. bathroom ( under the sink).
- Verify actual items vs. record in the mini bar Absence of crawling and flying insects.
monitoring. Report any discrepancy to the
LMC.
- Fill out mini bar report.
- Replenish mini bar items based on standard
quantity and items of the Hotel.

4. Replenish main room guest supplies and amenities.

5. Clean the bathroom. Replenish T&B guest supplies and
amenities.

6. Spray the room with insecticide and air freshener side by
side.

7. Make a final check of the room.

Task 17: Check rooms for check-out
OPERATING PROCEDURES STANDARD(s)

1. Enter guestroom door. Room is inspected within five (5) minutes from the time GSA (Front
Office) advised of it’s checked out. Likewise, GSA (Guestroom)
2. Search for any valuables left by guest and report to must inform FO on the status of the room within the said time.
GSA (Front Office) to notify guest.
- Lift up the pillows, bed sheets, blanket & mattress
to look for any item left by the guest.
- Open the dresser & shoe rack drawers, closet, &
bath room to look for any valuable items left by the
guest.
- Identify and record the item found and where it
was found and surrender to the GSA (Front Office)
while the guest is checking out.
- Fill out lost and found form if applicable.

3. Check for any damaged or missing item such as
linens, toilet bowl seat, remote control, drinking
glasses, ash trays, etc. and declare to GSA (Front
Office) to verify and/ or charge to guest.
- Fill out losses and breakages (L&B) report.
- If guest acknowledge charges, forward to FO the
original copy for attachment to the MCV

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