Page 56 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

4. After the bed make up (without putting the bed cover),
on the top part of the bed and side where bedside
control panel (BCP) table is located, set the linens and
duvet in 45 degrees.

5. Do steps 4 to 8 of Guestroom Task: Doing make up
room cleaning.

6. Place the turndown items if any (e.g. welcome card,
chocolates, letter, flowers, etc.) in the designated area
in the room.

7. Make a final check of the room. See Guestroom Task:
Exiting the guestroom properly.

8. Do step 5 of Guestroom Task: Checking and
replenishing mini bar.

Task 25: Make-up Room cleaning
OPERATING PROCEDURES STANDARD(s)

1. Enter guestroom door. See Guestroom Task: Entering Maximum of 20 minutes cleaning time
the guestroom appropriately.
GSA (Guestroom) cart is blocked in front of the guestroom door to
2. Inform LMC of your location, i.e. room number. prevent any stranger from entering the room.

3. Clean the main room. See Guestroom Task: Cleaning MC is always advised on the GSA (Guestroom) whereabouts.
the main room.
Suspicious gadgets/ items seen inside the room are reported
4. Check and replenish mini bar items. See Guestroom within two (2) minutes to immediate superior.
Task: Checking and replenishing mini bar.
Executive housekeeper, FOM and Security head should proceed
5. Replenish main room guest supplies and amenities. to the room to check and verify the suspicious gadget/ item within
See Guestroom Task: Replenishing guest supplies five (5) minutes from receipt of report. Guest is informed on the
and amenities. outcome of the inspection.

Clothing and personal items on the bed are neatly arranged.
6. Clean the bathroom. See Guestroom Task: Cleaning
toilet and bath. Clothes are hanged in the closet or folded and placed on the bed.
Personal items are set on the dresser table.
7. Replenish T&B guest supplies and amenities. See
Guestroom Task: Replenishing guest supplies and
amenities. Replenishing of mini bar items is done daily.

8. Spray the room with insecticide and air freshener side Declaring consumed mini bar items and proper charging are done
by side. daily.

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