Page 57 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

9. Make a final check of the room. See Guestroom Task: Spraying of insecticide and air freshener is done from the
Exiting the guestroom properly. windows, bed area (corner, lower bed box, under the bedside

control panel (BCP) table), dinette table, TV rack, dresser table,
luggage rack and inside the cabinet/closet to the bathroom ( under
the sink).

Absence of crawling and flying insects.

Task 26: Taking and Returning the assigned Room Attendant’s Keycard
OPERATING PROCEDURES STANDARD(s)

1. Go to the back office and ask for the keycard based Assigned keycard is taken from the Duty Manager
on the rooms assigned for cleaning. Assigned keycard is logged-out in a logbook provided by the DM
for releasing and receiving monitoring.

2. Get the assigned keycard. Assigned keycards are named after the RA.

3. Return the assigned keycard to the Duty Manager
by the end of duty.

Task 27: Setting up guest room per established MQS
OPERATING PROCEDURES STANDARD(s)

1. Refer to the listed room assignments for cleaning. Room set-up is based on guest profile and rate indicated in the
RA’s productivity report form and approved MQS for:
2. Get the guest amenities and supplies from the par 1. Vacant Clean Status
2. MUR Status
stocked RA’s cart for set-up. 3. TDS
4. Theme Set-up

All the standard amenities in the room are available at the Room
Attendant’s cart before bringing to the assigned area.

Task 28: Cleaning the assigned pantry and storage areas before the end of duty
OPERATING PROCEDURES STANDARD(s)

1. Proceed to the assigned HK pantry and Pantry and storage areas are cleaned and in order before bringing
storage areas for cleaning. down the RA’s cart to end the duty.

2. Remove dust, sweep and mop the HK pantry Clean the area using the proper cleaning materials
and storage areas.

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