Page 53 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

4. Identify mini bar items consumed by guest and report
to Helpdesk for charging to guest account.

5. Call Helpdesk to inform on the status of the room
(clear, with consumed mini bar items, damage/
missing/ left articles in the room, etc.)

6. Exit the room, gently close the door and make sure it
is locked.

7. Proceed to Front Office to surrender proper
documents regarding steps 2, 3 & 4 if applicable.
- For acknowledged charges in step 3, obtain the
triplicate MCV from GSA (Front Office)
- If guest did not acknowledge charges, forward a
Guest Denied Form to the MC duly signed by the
DM or FOM.

Task 18: Replenish rooms with guest supplies and amenities
OPERATING PROCEDURES STANDARD(s)

Main room Guest room supplies and amenities are replenished after cleaning
1. After cleaning the main room, replenish guest supplies the room.
and amenities.

2. For make-up cleaning, replenish or refill only those
empty guest supplies and amenities.

Bathroom
1. After cleaning the bathroom, replenish guest supplies
and amenities.

2. For makeup cleaning, replenish or refill only those
empty guest supplies and amenities.

Task 19: Deliver guest supply request
OPERATING PROCEDURES STANDARD(s)

1. Acknowledge relayed guest request either from Room number, guest name and request are recapped to the Help
Helpdesk. desk or HK Supervisor before proceeding with the task.

2. Prepare item/s as per step 1. Request is delivered to the guest within five (5) minutes from the
time guest called.
3. Proceed to the guestroom. See Guestroom Task:
Entering the guestroom appropriately.
Guest request must be relayed to the Helpdesk within one (1)
4. Facilitate/ deliver guest request. minute after completion.

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