Page 54 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

5. Ask guest if there is anything he/ she still needs.
- If there is, advise guest that you will process the
request (if applicable) or relay it to concerned
personnel.
- Advise express assist of the guest request.
- If none, do step 6 and 7.

6. Exit the room, gently close the door and make sure it
is locked.

7. Advise Helpdesk for the completion of the task.

Task 20: Surrender soiled linens to the Material Custodian
OPERATING PROCEDURES STANDARD(s)

1. Sort and count linens per classification. All collected soiled linens for the day must be sorted, counted and
indicated in the Linen Count Sheet.
2. Separate damaged linens.
All collected linens for the day must be surrendered before ending
3. Separate linens with stain. one’s shift.

4. Fill out Linen Count Sheet.
All damaged linens must be reported and endorsed to MC.
5. Contain the soiled linens in the laundry cart to prepare
it for the linen chute.

6. Physical counting and checking is made in the
presence of a Material Custodian Representative
before putting the soiled linens in the linen chute.

Task 21: Return guest supplies retrievals to the Material Custodian
OPERATING PROCEDURES STANDARD(s)

1. Count the remaining consumable amenities that you Excessive items from the RA’s cart by the end of the shift are
did not use for room set-up by the end of the shift. counted and returned to the Material Custodian listed in the
Retrievals Form
2. List down the retrievals in a Retrievals Form.

3. Present the list to MC together with the items as
retrievals

4. MC acknowledges the retrievals by affixing signature
in the Retrievals Form.

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