Page 47 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

Task 11: Clean Main Room
OPERATING PROCEDURES STANDARD(s)

1. Enter guestroom door. No incidence of busted bulbs in the room.

2. Turn on all the lights to check functionality. No incidence of turning on/ watching TV while cleaning the
- Replace busted bulbs if any. room.
No incidence of turning on the air-conditioning unit while
3. Draw the curtain wide for better room illumination. Open cleaning the room.
the window to allow fresh air to circulate.
All damaged/ missing items are properly accounted and
4. Turn off Air Conditioning Unit (ACU), TV and lights. determined if paid by guest or charged to losses and
- Open lights only on area/ part of the room breakages (L&B).
currently being cleaned and turn off also after Dirty dishes must be picked up within twenty (20) minutes from
cleaning. advice to F&B.

5. Check the room to see if there are damaged or missing Dirty dishes must be picked up already upon declaring the
items such as linens, toilet bowl seat, remote control, room as clean.
drinking glasses, ash trays, etc.
- Check bedcover, blanket, linens and pads if Biodegradable and non-biodegradable trashes are separated
with stains, tears and holes. in the cart’s garbage bags.

6. Note and report damaged missing or out-of-order utilities Beddings are properly arranged and clean.
and facilities.
Pillows are placed one (1) inch from the edge of the bed head.
7. Scan the room and check the drawers and under the bed Open end of the pillow cases should face inwards, toward the
for personal items which may have been left behind by center of the bed, hidden from the view of the guest.
the guest.
Guestroom furniture and fixtures have no scratches, stains
8. Note and report found items and accumulated dust.

9. Clear out dirty dishes and remove left-over food if any and Dusting of guestroom is done on walls or high off the floor
throw in the garbage bag. working clockwise or counterclockwise to the left/ right side of
the guestroom door.
- Set items neatly outside the door.
- Call room service for pick up. Hangers should be of same design, color and quality. Number
of hangers in the room:
10. Clear out trashes. Single/ Twin Occupancy – 6pcs
- Pick up scattered empty cans/ bottles and other
litters if any and place in the garbage bag. Dusting of floor is from the farthest corner going towards the
- Remove and replace dirty ashtrays. door area.
- Empty and wipe trash cans with dry rag.
Replace liner if torn or with wet trash.

11. Wash drinking glasses.

12. Collect used bath/ hand/ face towels and bathmat and
place in the cart or throw in the linen chute if applicable.

13. Strip the bed.
- Check the bedcover and blanket for stains, tears and
holes.

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