Page 41 - CCAP-PS-6 - Positioning Citrix Cloud Services inside and outside IT

Upgrades, renewals, subscriptions -

Entering the SaaS-World

UPGRADES MIGRATIONS RENEWALS SUBSCRIPTIONS

(in-place)

Migrating moves data from an
earlier deployment to the Renewals of services All Citrix Cloud Services are
Upgrading changes
subscriptions on a yearly
deployment to the newest newest version incl. installing (subscriptions) and licenses basis per End User to allow
components, creating a new
to continue using features
versions without having to set Site, exporting data from the and functions of a specific usage of features of a specific
up new machines or sites
older farm, and importing the product and/or solution product and/or solution
UPGRADES
UPGRADES data to the new Site UPGRADES UPGRADES
Little Customer Loyalty
High Customer Loyalty
High Customer Interaction No or Low Customer Interaction
Customers
Customers Ambiguity & planning
Middle to Large Grossmargins
Low to middle gross margins
Ambiguity & scheduling Compliance fulfilment Customers Customers
Planned renewals
Planned subscriptions
Automated renewalsstomers Satisfaction Rate
Time, effort & resources Time, effort & resources Maintained Cu Automated subscriptions
Managed Customers Satisfaction Rate
Investment New way of working Managed renewals Managed subscriptions
Investment
Partners
Project-based income Partners Partners Partners
Strategic account planning
Time, effort & resources Project-based income Strategic account planning Possible customer interaction
Customer interaction
Travel costs Time, effort & resources
Travel costs

© 2016 Engage ESM All Rights Reserved 42