Page 68 - HSCR

Building Value:

Customer Service Model

Provide pro-active outbound • “Users who find this application

consumption services (free also find this one helpful. Can we
product trials, top tips, new set up a demonstration for you?”

feature demos…)
• “We noticed you don’t actually use

all the features. Can we show you
how they speed up your business

process?”

• “We’ve just added some new

features to our app. Can I give you

a quick guided tour?”