Page 67 - HSCR

Building Value:

Customer Service Model

Traditional Consumption Model

• Provide reactive technical support
• Provide reactive technical support

• Preventative Tech Support
• Preventative Tech Support
• Renew services agreements
• Renew services agreements

• Monitors consumption

• Forecasts consumption revenues

• Promotes new apps

• Scans for platform churn (users, apps, features)

• Monitors and reports usage of Micro-Transactions

• Expands product subscriptions at renewal time

• Provides pro-active outbound consumption services