Page 66 - HSCR

Micro-Transactions - classification

• Critical Micro-Transactions – customer needs, wants, and values.

• No approval necessary, passes straight thru purchasing process, may
be pre-approved

• Limited Micro-Transactions – Helpful but not mission-critical

• Dependent on customer budget allocation – discretionary expense, up

to an agreed limit.

• Exception Micro-Transactions – Lower value, needs to go

through approval process.

• Declined Micro-Transactions – Ones they won’t pay for. Remove

from Consumption Roadmap