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EN31206 English for Business

Supplementary Subject Learning Area of Foreign Languages
Level M.4 Semester 2 40 periods: 1 credit

The learning area of the course touches on the modules of making telephone calls (including taking
and leaving a message – even with the secretarial barrier), and cross-cultural communication on the
telephone (including setting up appointments and changing arrangements with complaints and problems),
preparing the students for the academic part: admission assessment examinations, GAT, IGCSE, and
pursuance into higher education; or as an alternative, for career or business. Besides academic learning, this
course concentrates on realistic social and business communication skills in all five English skills viz.,
listening, speaking, reading, writing and thinking; as well as building confidence and fluency. It also exposes
them to current global cultures and pressing issues. Students will thus be curious and inquiring in creative
knowledge together with caring and principled understanding of the real world out there, towards Innovative
st
Education and New Normal Business of the 21 century.
The teaching procedures introduced in this course focus on language learning process and business
communication proficiency via lectures and tutorials; collaborative learning teams; student-led facilitation
of topics; outline learning; videos, games, role plays and lots of practice (which makes perfect); community
involvement and field trips that will encourage and motivate students to develop themselves to the
maximum potentiality. Throughout the series, students should be able to use English for business
communication skills in acquiring intelligence and happiness towards excellence, including the ability to
choose and use media and applications, update on present trends, and do soul searching on top of critical
thinking and problem-solving, i.e., to be wholesome and holistic physically, intellectually, emotionally and
st
socially and develop their thinking skills towards the 21 century.
The course also enables students to instill the formation of good character, high scholarship,
responsible citizenship, keen sportsmanship, zealous integrity, moral development, and healthy and well-
balanced lifestyle.

Course Learning Outcomes

1. Understand and employ the proper words / expressions / idioms / phrases in English for business
communication, working especially on pronunciation with implications of stress, intonation, pausing
and thought groups.
2. Focus on listening and speaking with concentration on meaning and thinking in cross-cultural
communication on the telephone.
3. Transfer tasks with practice on target language in defined communication contexts relating to
immediate environment, home or studies to create a bridge between the classroom and world.
4. Integrate reading and writing tasks for comprehension and communication – not necessary to
understand every word; but to understand the main ideas, and stimulate thoughts and ideas.
5. Practise with modular structure to enhance communication techniques, and participation in class
and group discussions, activities and projects for teamwork and collaboration.
6. Elicit ideas, impressions and opinions.
7. Make suggestions with own experience, and cross-cultural communication on the telephone.
8. Prepare communication tasks for socializing and building good business relationships.

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