Page 37 - PMAD 2023 eBook
P. 37
Rafael Zamora
Program Details Sales Technician
M A K E S A DIFFER ENCE
ASSA ABLOY Costa Rica
The impact of meaningful interactions
People skills are important in any job, “What makes my job interesting important economically, but it also
but for some, the entire day revolves is getting to meet people from keeps the brand in high esteem for
2022 Winners Technician for ASSA ABLOY Costa always learning new things about with a consistent team that supports
different countries, learning about
around impactful interactions. From
our clients. This can only be achieved
their cultures, and understanding
the moment Rafael Zamora, Sales
their way of being. Additionally, I’m
each other and has the humility to
Rica, gets to work, it’s all about
ask for help. This is essential so we
products of our industry, whether
making a difference for colleagues,
can continue to grow and stand out
clients, and customers alike.
they be ours or our competitors.”
When he’s not pushing himself to
Rafael’s primary focus is customer While he takes great pride in as a team.”
service, providing customers with the smaller impacts of these constantly improve at work, you can
product advice, help with purchase individual conversations, Rafael find Rafael pushing himself in the
orders, and solutions to problems. also understands the effect elite gym, waking daily at 5 a.m. to hit his
While his customers certainly customer service can have on a CrossFit routines.
get a lot out of their interactions company’s larger goals. He and his “CrossFit is my passion. It’s a sport
with Rafael, he feels he gets just as team take great pride in their work that I love, and it fills me up. My day
much out of them, making every and how they fuel one another. can’t start without it because it fills
conversation meaningful. “We have a great responsibility of me with energy. I’ve been training for
generating sales. Our work is not only more than 8 years, and I don’t plan
on stopping.”
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