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Sheila Hoang


    Program Details          Senior Account Manager
                             M A K E S  A  DIFFER ENCE




                             Luxer One






                            Going the extra mile for our customers


                            Managing customer accounts               and with the properties themselves. I   everything from the beginning to
                            effectively is the lifeblood of many     ensure that their systems are running   the end of the process. With my
                                                                     smoothly, and if they’re not, I’m quick
                            businesses. Whether they be new
                                                                                                             position I get to be collaborative
        2022 Winners        or old, making sure customers            to act to get their system back up      about new things happening all over
                                                                                                             with other departments, so I have
                                                                     and keep customers happy. And, if
                                                                                                             the opportunity to constantly learn
                            feel supported and heard is a
                                                                     our customers have any questions,
                            delicate balance that can make all
                                                                                                             Luxer One, and keep growing and
                                                                     I’m only a phone call away to help!”
                            the difference for acquisition and
                            retention. This makes dedicated
                                                                                                             learning myself.”
                            people in these departments             A wide range of clients naturally has a    When she’s not expanding her
                                                                     wide range of ever-changing needs,
                            especially critical. For Sheila Hoang,   which keeps Sheila moving in different   knowledge at work, Sheila likes to
                            Senior Account Manager at Luxer One,     directions throughout her day. Sheila   keep her mind active through books
                            achieving this balance and giving that   cites this constant motion and the      in her spare time.
                            extra care to customers is a goal she    constant learning that follows as one
                            takes seriously and is consistently      of her favorite parts of her job.      “I’m a big mystery fan, especially in
                            reaching in her role.                                                            series form. I love reading because
                                                                    “I absolutely love the wide range        I like to get invested in the characters
                            “I manage the national accounts for      of responsibilities that come with      themselves, and get fully immersed
                            Luxer One, so I’m constantly building    my position! I like to be more          in the world of fiction!”
                            rapport with our constituents, to        proactive than reactive, and I love
                            help with the growth of the company      to be involved in absolutely









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