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GRS Bangalore GDS(IPS) turnaround the customer
experience with their impressive technical rationale
Bennett, Coleman and Company The GRSB GDS(IPS) L2 team CUSTOMER WINS
Limited, commonly known as ‘The demonstrated strong capabilities
Times Group, is India’s largest and recovered from the outage
media conglomerate and one of quickly. This incident induced a
the largest circulation of English- setback as the next upgrade
language newspapers in the world. planned was on their production
The company has a legacy of 181 array which was one of the most
years and is a top account of HPE. critical systems hosting their
advertisement and billing data.
The Times Group was looking to
upgrade their storage to the latest To help provide a smooth customer
firmware version and the GDS experience, significant The GRSB GDS(IPS) team in
(IPS) team was engaged in this preparations were carried out in collaboration with the India field
task. Upon evaluation, it was learnt collaboration with the field team on team achieved an impeccable feat
that both their 3PAR systems were the hardware stocking, firmware which garnered appreciations not
not upgraded for a long time and analysis and deployment planning. just from the top management but
the firmware version had entered In addition to this, the team laid out also from the CIO of BCCL.
the EOSL (End of support life), and a robust plan backed by technical
needed an immediate upgrade to rationale to ensure a seamless Kudus to the GRSB GDS (IPS)
mitigate any potential risks. upgrade was carried out on their Management and Technical team:
critical 3PAR storage. Murugappan, Ramakrishna,
This project kicked-off with an Kamal Kumar, Dinesh and Dhana
upgrade at their Disaster Recovery With an agile strategic plan in Shekar for winning a happy
site. After the upgrade was place, immaculate presence of customer.
completed, a service disruption mind, dedication and teamwork,
encountered due to a power supply the GDS (IPS) team completed a For more details on this success
failure. flawless strategic execution of the story, please reach out to Praveen
2-phase upgrade by handling the Kumar S and Shashank Shekhar
technical challenges gracefully. Sharma
