Page 6 - PowerPoint Presentation
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GRS Bangalore GDS (IPS) successfully completed a critical rebalancing
activity to Tabcorp and won back their trust and confidence
GRSB GDS(IPS) performed a In addition to this, it made even Vishal and Krishnendu were
seamless rebalancing activity to more difficult for the Customer applauded and congratulated for
Tabcorp, one of Australia’s biggest engineer to add/remove the cages their end-to-end ownership and
leading diversified gambling as the customer had installed customer centric approach which
entertainment group. these racks one above the other to not only helped to restore the
accommodate space for more customer’s faith in our service but
This was a challenging project as arrays. also led to a series of admirations
the customer had a history of not from the customer and accounts
having a good experience with Despite these complications, team for their flawless delivery
HPE in their previous engagement Krishnendu from the Hardware and timely involvement.
and this time there was intense CSR team who is known for his
pressure on the GDS(IPS) team. excellent exposure on upgrades, Congratulations Vishal and
gracefully handled this complex Krishnendu for winning back a
The Tabcorp project involved all situation and pulled off the happy customer!
kinds of complicated hardware upgrades without any flaws.
activities such as de-installation,
BITB, Data movement, Cage In addition to this, Vishal from
removal, Drive removal in the Hardware CSR made a wrap up
donor, OOTB, Cage addition, Drive call with the customer to take their For more details on this
addition, Servicemag6 and OS feedback on the upgrades. He success story, please reach
upgrade. The real challenge was learnt that the customer was out to Yuvaraja A, Madhu NR
with their huge datacenter set-up extremely satisfied with the service
which consisted of different storage and the team was successful in
vendor arrays from Dell EMC, regaining their trust and
NetApp, IBM, HPE and Hitachi. confidence.
