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Compensation–employee Benefits: Non-cash compensation
                     from employers

                      •  Compensation package is > just hourly wage or annual salary

                      •  Also includes employee benefits—important and varied nonfinancial

                          rewards designed to enrich employees’ lives

                      •  Benefit packages can vary widely and often

                          reflect efforts to provide something that each
                          employee values

                      •  Some benefits—Social Security, workers’ and

                          unemployment compensation—are legally required,
                          but organizations may provide others such as paid

                          time off from work, life and disability insurance,
                          retirement programs, and health insurance.    40




                       employee benefits
                       Membership-based rewards designed to enrich employees’ lives
                                                                                   J.R. Bale/Alamy











                                                  How can training programs be evaluated? Usually several managers, representatives
                                              from HRM, and a group of workers who have recently completed a training program are
                                              asked for their opinions. If the comments are generally positive, the program may get a favor-
                                              able evaluation and it’s continued until someone decides, for whatever reason, that it should
                                              be eliminated or replaced.
                                                  Such reactions from participants or managers, while easy to acquire, are the least
                                              valid. Their opinions are heavily influenced by factors that may have little to do with the
                                              training’s effectiveness, such as difficulty, entertainment value, or the personality charac-
                                              teristics of the instructor. However, trainees’ reactions to the training may, in fact, provide
                                              feedback on how worthwhile the participants viewed the training to be. Beyond general
                                              reactions, however, training must also be evaluated in terms of how much the participants
                                              learned; how well they are using their new skills on the job (did their behavior change?);
                                              and whether the training program achieved its desired results (reduced turnover, increased
                                              customer service, etc.). 41




                                                    Write it!
                                                If your professor has assigned this, go to the Assignments section of mymanagementlab.com to
                                                complete MGMT 9: Management & Human Resources (HR Decision Making).


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