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What reaction Do employees
               Have to Organizational Change?













                        8-3      Describe what managers need
                               to know about employee stress.


                                                                                                                       Yuri Arcurs/Alamy




                   Change often creates stress for employees!



                         employee Stress Levels in Six Major economies      21


                                 United Kingdom                          35% of employees
                                 Brazil                                  34% of employees

                                 Germany                                 33% of employees

                                 United States                           32% of employees

                                 GLOBAL AVERAGE                          29% of employees

                                 China                                   17% of employees
                                 India                                   17% of employees
                 1           What Is Stress?






                             •  Stress—response to anxiety over intense demands, constraints, or
                                               22, 23
                                opportunities.
                    •  Not always bad; can be positive, especially when there’s potential gain.
                        — Functional stress—allows a person to perform at his or her highest level at crucial times.
                    •  Often associated with constraints (an obstacle that prevents you from doing what
                        you desire), demands (the loss of something desired), and opportunities (the
                        possibility of something new, something never done).
                        Examples: Taking a test or having your annual work performance review.

                    •  Although conditions may be right for stress to
                        surface that doesn’t mean it will.                        stress
                                                                                  Response to anxiety over intense demands, constraints, or
                                                                                  opportunities

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