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organizations want to attract person can behave one way one day and a

Most and retain employees with completely different way another day. For

the right attitudes and personality. They instance, haven’t you seen family members,

want people who show up and work hard, friends, or coworkers behave in ways that

get along with coworkers and customers, prompted you to wonder: Why did they do

have good attitudes, and exhibit good work that? In this chapter, we look at four psy-

behaviors in other ways. But as you’re prob- chological aspects—attitudes, personality,

ably already aware, people don’t always perception, and learning—and how these

behave like that “ideal” employee. They things can help managers understand the

may job hop at the first opportunity or they behavior of those people they work with. We

may post critical comments in blogs. People conclude the chapter by looking at contempo-

differ in their behaviors and even the same rary behavioral issues facing managers. •

Learning Outcomes

9-1 Identify the focus and goals of organizational behavior (OB). p. 289

9-2 Explain the role that attitudes play in job performance. p. 291

9-3 Describe different personality theories. p. 294

9-4 Describe perception and the factors that influence it. p. 301

9-5 Discuss learning theories and their relevance in shaping behavior. p. 305

9-6 Discuss contemporary issues in OB. p. 308

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