Page 32 - INQ TITO lulu v2 final

Bike and Frog Thinking

HR/ Business has historically been This is the difference between a frog – a
addressed by silos – production, living, breathing, connected, joined up
marketing, sales, engagement, culture, being versus a bike – a collection of
planning, recruitment, rewards, separate elements/ parts that connect
learning and development and sequentially and can be easily adapted,
communication. Yet now employees added to and moved around.
(and Customers) see their WorkLife
more as a journey. It would be easy to To create great experiences for
simply replace the silos with a linear employees (or customers) it helps to
lifecycle – they are a good starting grasp the whole system, within its
point, but not the experience. context. Where you consider the holistic
interconnectedness of things – seeing
To gain a good understanding on how them as a living breathing entity (frog)
to develop great experiences it pays with their own distinct personality.
to ditch the traditional silos and linear
thinking that goes with them. For each People go on linear journeys but lots of
employee think in terms of ONE things impact that journey from the
experience - this requires a different individual and businesses perspective.
approach – one that embraces a Navigate it this way and you will capture
systems thinking approach. heads, hearts, hands and voices. Whilst
we may end up with something that
Systems thinking is a holistic approach looks and feels quiet linear – if you have
to analysis that focuses on the way a embraced the messy middle that
systems constituent parts interrelate, systems thinking captures you will
how systems work over time and how probably have a more innovative
they work within the context of larger engaging solution. Seek to get better at
systems. A great starter for a better it and make the holistic thinking that
understanding of this is Peter supports joined up experiences your
Senge’s Fifth Discipline Fieldbook on way of approaching employee services.
learning organizations.

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