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Desert Willow
8:00 AM - 9:00 AM Registration & Continental Breakfast
Conference Center
9:00 AM - 9:15 AM Welcome & Conference Overview

9:15 AM - 10:05 AM General Session & Keynote Address
4340 E Cotton Center Blvd.
10:10 AM - 11:00 AM Breakout Session I
Phoenix, AZ 85040
11:05 AM - 11:55 AM Breakout Session II

12:00 PM - 1:00 PM Lunch

1:00 PM - 1:50 PM Breakout Session III
1:50 PM - 2:05 PM Break

2:10 PM - 3:00 PM Breakout IV

3:05 PM - 4:00 PM Vendor Q&A Happy Hour

4:00 PM Adjournment

ED JIMENEZ

Director of the Arizona State State of

Procurement Office
Procurement

Public and private procurement practices can
vary widely. Though, both sectors have one
key similarity making them more alike than
one would think: Customer Service. In
procurement, understanding your customers’
needs is of the utmost importance. But, how
do you do that? How do you understand your
customers sufficiently enough to effectively
execute a contract, especially when there’s
such a wide variety of needs, wants, and laws
to abide by? Hear from the State of Arizona’s
State Procurement Administrator, Ed Jimenez,
whose background stems from both the
public and private sector, on how to engage
internal and external stakeholders and
VENDOR/BUYER provide “Customer Service Second to None”,
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CONFERENCE