Page 15 - People Analytics e-Booklet

Aggregated reports were also automatically generated and
made available to departmental and regional heads.

A top-down, multi-phase roll-out was designed. Spreading
the roll-out over 14 months and five phases, starting with
Region and Country Heads, meant that persons who were
participants in one phase would then be managers in the
next. This ensured they knew the process and purpose and
were able to more effectively drive the programme.

IDG managed the entire end-to-end process, from the
client’s mapping of each job role and our provision of the
final aggregate output, via the completion of the survey.

This involved helping the client develop the questions and
the communication and notifications package, as well as
adapting the process as required from function to function
to ensure it suited their specific requirements.

Significant work was undertaken to ensure the project
complied with regional governance and the bank’s own
strict security protocols.

Results

The first phase captured the senior leadership team across
five high-level roles. Subsequent phases have been rolled-
out across the business with full leadership sponsorship,
resulting in unprecedented levels of engagement. The
most recent phase attained a completion rate of 98%.

The individual reports were the foundation of productive
development conversations which would otherwise
not have occurred, particularly in regions previously
unreachable because of non-compliant software. IDG
and the client believe these discussions positively impact
engagement, career development, leadership, retention
rates and the achievement of functional and organisational
strategic objectives. For the first time, the organisation has
a global and forensic view of where capital could be put to
the most efficient use.