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ACCESSING ZENITH ASSIST SERVICES RENDERED BY GLOBAL CHOICES
In order to access the services described below, you can dial the following telephone number:

0860 449 000

You can also download the Zenith Assist app from:
the Play Store for Android powered mobile devices;
the App Store for Apple devices
to have access to more benefits from Zenith Assist services.
The following assistance services are available to you:

ZENITH ASSIST SERVICES IS NOT PART OF INSURANCE COVER
It is important to note that the services rendered by Global Choices does not form part of your insurance cover. We arranged it
at beneficial pricing structures on your behalf.
AUTOMATICALLY INCLUDED: HOME ASSIST
Fixtures, fittings and services
In the event of a home emergency, Global Choices will arrange for an appropriate repairer (electrician, plumber, locksmith and
glazier) to address the problem at one nominated address (call-out fee and first hour labour is covered, thereafter normal rates
apply). Please note that all parts and materials used are excluded and will be for your account. Maintenance related issues are
not covered.
A home emergency is defined as an event that is potentially life threatening or could possibly cause structural or further damage
to your property.
Emergency services notification and call-out
Global Choices will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or
any other emergency service provider.
Type of Emergency What is covered What is not covered
Electrical Distribution boards, circuits, main cables causing Electrical gates and doors
power failure.
Earth-leakage relays causing power failure. Jacuzzi, swimming pool and borehole pumps
Geyser connections, thermostats and elements Air conditioners and commercial refrigeration
Multiple plug points causing power failures Repairs not complying with regulated
Lightning strikes on wiring causing power failures specifications such as SABS and others
Multiple burnt connections on wiring or plug points All electrical motors (electric gate motors etc.)
causing power failure White Appliances (Stove, Refrigerator,
General house wiring. Dishwasher etc.)
Connections to all electrical motors causing power
failure
Municipal connections inside the property causing
power failure.
Plumbing Burst water connections and pipes that are Concealed pipes are not covered.
causing further structural damage Specialist are not covered e.g. Leak Detectors
Overflowing blocked drains (internal & external) Specialist are not covered e.g. drain specialists
that can cause further structural damage. like Roto-Rooter & Drain Surgeon
Geyser problems (no hot water - dependent on Repairs not complying with regulated
case circumstances, water pressure, overflowing specifications such as SABS and others.
geyser). Replacement of a burst geyser, Jacuzzis
swimming pools and boreholes,
leaking taps that run into a basin or shower.
Locksmith If keys are broken off or lost for a main entrance or Outbuildings and garages
exit of the house
If a child is locked inside the house or any room Padlocks.
within the house.
Glaziers Any glass that has been damaged or broken and is Mirrors or any specialised glass.
causing a security risk to your premises.
In any other cases Global Choices will be able to assist, but you will be liable for ALL the costs.

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