Page 63 - Ombudsman Participant Manual Optimized_Neat

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and Residents

Videos:
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Resident Council Palomar Heights (1:44; 2012) short video describing with staff resident interviews; captures the

basic principles of resident-directed resident councils and how the staff at this facility embrace that practice and

empower the residents in that endeavor

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Resident Council Meetings recorded y the Office the Long-Term Care Ombudsman (21:46) part f Resident Rights
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Month 2016, we created a channel on YouTube and two videos are housed there of actual resident council meetings here

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in PA. Both meetings are wonderful examples residents directing their own meeting and can used training tool
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for facilities, ombudsmen or residents/PEERs.

Residents Perspective Quality Improvement and Person-Centered Care (3:05, 2016,) short video where the Resident
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Council president explains how his facility works on improving the quality of care through the Resident Council.

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Iowa State Ombudsman Program regarding Resident Council. excellent pre-recorded webinar (15:39,2018;)

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Can used by both PEERs and ombudsmen – perhaps even with facility staff as you advocate to create or empower

increased resident direction in resident council.

Publications:
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Resident Councils: A Guide to Creating and Sustaining an Effective Counci l, the companion piece to above-

referenced webinar. Created in 2015, this 23-page guide is filled with common-sense suggestions and step-by-step
guidance for the resident and/or advocate. contains sample agenda, sample minutes/minutes templates, sample
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bylaws, sample concern recording form, sample resident council flyer. Also included a list of applicable Federal Regulation

citations pertaining resident council nursing homes. Can downloaded and/or printed – no cost.
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How Organize and Direct an Resident Council, Technical Assistance manual the Missouri Long-Term Care
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Ombudsman Program. (2005, 3 pages) Sprinkled, with “advocacy tips”, this is a very detailed, comprehensive guide to

starting and supporting a resident-directed resident council. This publication includes sample in-services and

exercises/discussion guides for those facility staff in-services needed to educate and solicit in-house support of resident

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council. Again, these sample exercises would very useful other areas staff education. also includes some
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guidance n “sub-committees” like food committee and offers suggestions connecting those committees council.
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This also includes sample by-laws, agendas, minutes, and suggestions for the actual conduct of a meeting, etc. Can be

downloaded and/or printed at no cost.

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Resident Councils Nursing Homes: Are You Attending Your Resident Council? really useful brochure for ombudsmen
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– or facilities – to with residents. free and easy download but was written the Hawaii State Long-Term
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Care Ombudsman Program and would need to be edited to suit your county’s needs. Could also be used as a template for

creating your own brochure. The brochure is one page, double-sided.

Blog:
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Why Most Resident Council Meetings Nursing Homes Are Sham (2009) written by Eleanor Barbera, licensed

Long-Term
psychologist and author, and published in Living Magazine – written to the provider’s perspective and can be a

very useful tool for staff education. The article was published three parts and has references real-life experiences;
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practical reasons for facility staff “buy-in, and references other resources.

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Office of the LTC Ombudsman
Office of the LTC Ombudsman
Version 1.0 September 2020
Version 1.0 September 2020
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