Page 18 - DXN Lifestyle Plan

c. Redemption requests shall be submitted at least 30 days before your arrival date.
For clarity, the arrival date refers to the commencement date of the tour/ services
under the purchased Plan.

d. All special requests, such as dietary requirements (if any) must be communicated
to the Company’s representative, and the Company may, at its absolute
discretion, accommodate such special requests.

e. The selection of date for the redemption of the purchased Lifestyle Plan can be
made in the system and is subject to availability upon confirmation from the
Company.

3. PRICE, SURCHARGES, AND TAX
a. The default currency for the purchase of the Plan is Malaysian Ringgit, and
payment through the system will be processed and charged in Malaysian Ringgit.

b. The Lifestyle Plan purchased is subject to the possibility of surcharges in certain
circumstances. Any surcharges will be borne by you and will be notified by the
Company via the issuance of a revised invoice sent to you.

4. CANCELLATION AND CHANGES BY THE COMPANY
a. DXN reserves its right to modify the confirmed redemption when reasonably
required, as DXN deems fit, or due to health or safety concerns, or in case of Force
Majeure. Force Majeure (Acts of God) which include but are not limited to war,
threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or
man-made disaster, disruption to electricity and/or water supply, fire, technical
problems with transportation, closure or congestion of airports, strikes or other
industrial action, adverse weather conditions, government order, restriction, or
any other event beyond the Company’s control.

b. Notwithstanding the reason specified in item (a) above, the Company also
reserves its right to make any major changes to confirmed redemption as it deems
necessary.

c. In the event of major changes to the tour and/or services due to any reason as
specified in 4 (a) and (b), you may choose from the following options: -
i. To accept the change of arrangements as suggested by the Company; or
ii. To cancel the redeemed Plan and re-submit a new submission request for
redemption.

d. No compensation will be payable to you for changes to the Plan, which may include
but are not limited to the following: -
i. Changes to the itinerary of the tour; or
ii. Changes of restaurants and accommodations to a comparable standard.

The Company also has the right to refuse any person as a participant of the tour
at any point of time, if in its opinion that person could endanger the health, safety,
and enjoyment of others on the tour.