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2. Pengawalan tamu ke kamar dan menerangkan fasilitas kamar
ON THE WAY TO THE ROOM
• MAKING A SMALL TALK & EXPLAINING THE HOTEL FACILITIES
B: Where are you from Mr. Benson?
G: I come from Holland
B: How long does it take from your country to be here Mr. Benson?
G: I’m not sure, maybe 5 hours to be here.
B: How was your flight Mr. Benson?
G: Not so bad
B: Is it the first time for you to come to Bali?
G: Yes, it is my first time to go here.
B: Well, Mr. Benson ……
- Over there is our Handayani Restaurant, it opens from 07.00 a.m. up to
23.00 p.m. It serves breakfast, lunch and dinner.
- The bar is over there, it opens from 17.00 p.m. up to 01.00 a.m.
- Over there is our swimming pools. We have (2) swimming pools. The
bigger one is our main pool and the smaller is our river pool
- There is our fitness centre, it opens from 09.00 a.m. up to 22.00 p.m.
• GOING THROUGH ELEVATOR
B: After you Mr. Benson! (Bellboy operates the elevator)
G: Thanks

IN FRONT OF THE ROOM
• EXPLAINING THE ROOM NUMBER
(See “How to explain the room facilities!”)
• EXPLAINING THE KEY CARD SYSTEM
(See “How to explain the room facilities!”)
• KNOCKING THE DOOR
While knocking the door say “Bellboy please”.
• OPENING DOOR GRADUALLY AND SEE AT GLANCE WHETHER THE
ROOM IS READY OR NOT
• INSIDE THE ROOM
• SWITCHING THE LIGHT
• OPENING THE CURTAIN
• LETTING THE GUEST ENTER THE ROOM
After you Mr. Benson!
• PLACING THE LUGGAGE ON LUGGAGE RACK
• ASKING THE GUEST WHETHER HE/SHE ALLOW US TO EXPLAIN
THE ROOM FACILITIES

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