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B: Do you mind if I telling you the room facilities? (Mr. Benson, May I
explain your room facilities? Do you want me to explain your room facilities Mr.
Benson? )
G: Yes, please.
• EXPLAINING THE ROOM FACILITIES
(See “How to explain the room facilities!”)
• CLOSING CONVERSATION
• OFFERING ANY OTHER ASSISTANCE
B: I think it’s enough Mr. Benson. Is there anything else that we can do for
you now?
G: No, thanks
• WISHING A NICE STAY
B: Thank you for staying with us Mr. Benson, should you need any assistance
during your stay here, please don’t hesitate to contact our reception / information
by dialing extention number 3. Have a nice stay with us Mr. Benson.
G: Have a nice stay too.
• LEAVING THE GUEST BY CLOSING THE DOOR SLOWLY
• BACK TO THE LOBBY
• COMPLETING BELLBOY ERRAND CARD
• GIVE IT TO BELL CAPTAIN

“HOW TO EXPLAIN THE ROOM FACILITIES”

1. THE ROOM NUMBERS
Mr. Benson, your room number is 1302, the first digit indicates the wing, the
second one indicates the floor and the last two digits is the room number
2. COMPUTERIZED KEY CARD SYSTEM
Mr. Benson, please insert your key card into this slot, remove it and turn the door
handle while the green light is flashing
3. AIR CONDITIONER
Your air conditioner can be adjusted by remote control. If you would like to have
your room temperature cooler, please press minus (-) sign button and for warmer
kindly press plus (+) button.
4. SMART TELEVISION
Your television can be adjusted by remote control. It has twelve selected channels.
Five channels are for international TV programmes (such as: NETFLIX,
AMAZON, CNN, HBO, T&T Cartoon Network, MTV, and NHK). Another five
channels are for local TV programmes (such as: RCTI, MNC TV, SCTV, TVRI,
INDOSIAR and others) and two channels are for in house movie
programmes/video programmes.

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