Page 52 - Impact of WfH study report _SCOPE-ILO_Neat

5. Adoption of Work from Home (WfH) in PSEs: Summary of
Findings and Hearing Women’s Voices

5.1 Summary of Findings

The survey and the Key Informant Interviews (KIIs) brought to light a number of issues
related to the adoption of work from home in PSEs, as the previous chapters have
highlighted. These issues helped to ascertain a set of recommendations as a way
forward; moreover, in consultation with the Network of Champions, these
recommendations were further
streamlined into guidelines for gender
sensitive work from home policy in PSEs Six Key Dimensions of WfH
(Chapter 6). Arrangement

The issues, recommendations and the i. A well-defined Work from Home
guidelines, revolves around six key Policy with unambiguous terms
dimensions of WfH arrangement that the and conditions
study identified. These relate to having i. ii. Provide Safe environment to
A well-defined WfH policy to avoid
ambiguity; ii. A safe environment to work employees to work without
without fear or apprehensions; iii. Critical apprehensions
support systems isolated to enable iii. Identify critical support systems
business run on a continual basis; iv. A to ensure continued operations
decentralized decision making to
respond faster to snags and glitches; v. A iv. Decentralize decision making
robust communication with suitable digital based on ground situations or
support; and vi. Well-defined measures to circumstances
assess both productivity and v. A robust communication system
performance. with suitable

The six dimensions were echoed in digital/technological support
multiple ways across PSEs, in the vi. Well defined measures to
responses of 1969 women employees assess productivity; besides,
and 78 KIIs with the senior management. well defined metrics to assess
performance
It was discernible that for women as
employees in a remote working set up Source: ILO-SCOPE WfH Study, 2020
what mattered most was seamless digital
technology services complemented by a
clear-cut remote/WfH policy with well-defined parameters of performance
assessment. For women as leaders i.e. those in decision making positions (like their
male counterparts), continuity in business operations was an overriding factor. Without
undermining the importance of having a well-defined WfH policy and well managed IT
support services in a work from home arrangement, women in managerial and
leadership positions across PSEs had similar sentiments. In their views, gender
cannot come in the way to achieve company objectives; hence, even in challenging

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