Page 8 - W&RSETA Newsletter July 2021

Stakeholder representatives made inputs during the sessions

Implications of COVID-19 for skills planning e-Learning: issues and challenges
include:
• Standardise e-Learning teaching /skills and
• Slowing down of business activity formalise the procedure
• Decline in revenue • Combination of technical and soft skills
• Increased demand for e-commerce • Skills required: computer skills, change management
• Prioritising reskilling and retraining to minimise job and e-commerce
losses • Lack of face to face teaching and learning causes
• Higher health and safety risk of customers, employers, staff to learn slower
employees, and partners • Network connections are slow/non-existent in rural
areas
• Update computer training to include human
connection

Change Drivers

• Consumers expectations raised, and a higher level of service demanded
• SMME – Retail chains moving into townships. This presents opportunities for collaboration
• What employers find as change drivers:
• Increase for SHEQ – Top 10 skills highlighted in the WSPs
• 40% of staff retained
• High demand for cashiers, food service counter attendants and service station salespersons

Skills Gap
• Emotional intelligence = customer service

OSH Act
• First aid/ fire-fighting mandatory + SHEQ rep
• Added responsibility on petrol stations

Protection of Private Information (POPI) Act

• Affects marketing strategy
• Businesses have more responsibility than before
• Require cyber protection

Please continue to engage with us by sending your input to Mxolisi Maphakela mmaphakela@wrseta.org.za

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W&RSETA | July 2021 Issue