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Skype to Microsoft Teams transition at MIL

Microsoft Teams is a relatively new software application (2017) that allows our MIL employees to
connect with other MIL team members and external customers via group online meetings, group
chats, one-on-one instant messaging, group or private chats during video calls, or by making basic
phone calls on the computer. Teams can hold a videoconference call with up to 10,000 people from Teams Transition:
anywhere in the world and includes enterprise-grade security (large corporation). MIL employees
have turned to Teams during the COVID-19 pandemic to meet the collaborative demands of our New training documents &
government customers, as well as our internal needs. In addition to the communicative capability, videos are available on MIL
Teams permits users to share their screens to enable document and graphics review and to facilitate SharePoint & Microsoft Teams
real-time tutorials. It connects to Microsoft SharePoint and Office 365 Groups so customers and training sites.
MIL employees can share files securely and collaborate on them in real-time—no more accidentally
pulling an outdated version from your desktop! Additionally, Teams is an online platform, which
means it can be accessed from anywhere via the employee/customer’s secure Office 365 log-in
credentials. Teams helps eliminate one of the major downfalls of Skype for Business in that Skype
could only be accessed within the physical company computer linked to an employee’s Microsoft
profile. Teams may be used anywhere the employee is able to log on to Office 365.

While MIL is currently in the process of transitioning to Teams, many employees are already fully
integrated, while others have a hybrid of the two applications. New training documents and videos
are available on the MIL SharePoint and Teams training sites.

Ntiva: Meet MIL’s new IT service provider

MIL’s new IT service provider, Ntiva, will now handle MIL’s
IT support needs. We are confident in Ntiva’s ability to help us
navigate through emerging IT needs such as NIST SP 800-171
and CMMC cybersecurity requirements, and we anticipate that How to contact Ntiva:
they will provide the very highest level of customer service and
support. One of Ntiva’s core values is to focus on customer service » If you need immediate attention, call 703-
first, and we are pleased that they have already proven themselves 738-2999 and a technician will swiftly begin
as a trusted partner during the past few months of transition. troubleshooting your request.
» If your situation is not impacting your
We encourage your feedback on the quality of the support you immediate work, please send an email to
receive, so please feel free to contact Sydney Spells techsupport@milcorp.com and you will receive
(sspells@milcorp.com)with details of your experience, a response within 24 hours.
suggestions, and recommendations. In addition, after engaging
with Ntiva, you will receive an email with the option to complete a
customer service survey. These surveys are critically important to
evaluating and validating the level of service Ntiva provides MIL,
so please consider completing it after each service request.

Share your news!

E-mail us at: info@milcorp.com with employee
achievements and announcements!

Summer 2020 | The MIL Connection | 5