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2. Gorman, M. (2003). The enduring library: Technology, tradition, and the quest for
balance. Chicago: American Library Association.
In this book tell about for many years, the two services have been psychologically divided, and I
believe that this has been detrimental to user service and the quality of librarians' working lives.
Social services tend to include groups of people who are exceptional in their ability to
communicate with library users, while technical services represent a community of underground,
unseen librarians devoted to cataloguing arcana and the dark world of systems.
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