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people  will be confident  that  your behavior  will have positive
               consequences for them.  To trust someone means that you allow yourself to
               take  risks in  what you share  with them.  Trust exists when  we make
               ourselves vulnerable to others whose subsequent behavior we cannot

               control.   When your thoughts  and ideas  are shot down or ridiculed, it
               doesn't take long to realize that the climate is neither safe nor conducive to
               making yourself vulnerable.

               Therefore, for trust to happen, people must view each other as trustworthy.

               The role of the person learning to trust someone is to take risks; the role of
               the  one being  trusted is to be  worthy  of trust.    When each  party in this
               relationship is good enough at his or her roles, a condition of trust results.
               If either party falls down on the job, trust will disappear.

               Trusting  others  is  easy  for those  who  believe  that  everyone is  basically
               "good."  This type of person tends to trust everyone until specific

               experiences prove some individuals not trustworthy.  Others are much less
               likely to trust anyone.  They believe that all people are basically "bad" and
               will  behave in selfish  ways that are  bound to harm  others if given the
               opportunity.    This  type  of  person  will  distrust  everyone  until  specific
               experiences with an individual demonstrate that he or she is an exception.

               Naturally, these  mistrustful persons watch their words very carefully.
               Since  open communication is rare from them,  they are difficult  to work
               with.

               What happens when people do not trust each other?  They will ignore,

               disguise, and distort facts, ideas, conclusions, and feelings that they believe
               will increase their vulnerability to others.  Not surprisingly, the likelihood
               of misunderstanding and misinterpretation will greatly increase.

               How can a climate of trust be created?  It must begin with you!  You begin

               by being open about your own mistakes and vulnerabilities.  We have a
               natural tendency not to admit our mistakes for fear that we will lose "face."
               It is seen as a sign of weakness.  But, experience shows that letting others
               know  that  you are  human  is one of  the best ways to  enhance your
               credibility.  People tend to distrust those who give the appearance of being
               infallible.  It is not a good idea to reveal your every fault to those  with
               whom  you are  working,  but it is recommended that you  admit  your



               David Kolzow                                                                            61
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