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Figure 7: Assessing Results-Oriented Leadership in the Organization 93

Results- Creates own Improves Contributes to Contributes to
Oriented measures of personal work unit organizational
excellence. performance. success. success.

Knowing what Uses own Makes specific Improvement Demonstrates a
results are specific methods changes in work processes within clear
important; of measuring methods and the unit for the understanding of
focusing outcomes against skills to improve greater good of all the factors
resources to a standard of personal the organization. affecting
achieve them. excellence that performance and Commits improvement of
exceeds organizational significant results within the
established results. resources to organization.
standards or improve Analyzes all
expectations. performance options. Initiates
while taking actions to
action to optimize
minimize risks. resources for the
achievement of
improved results.

Administrative Support Professional Managers

Communication

Leadership is a dialogue, not a monologue. James M. Kouzes and Barry
Z. Posner, in The Leadership Challenge.

An effective leader is constantly aware of the importance of good
communication. Although communication is a competency that can be
improved through the acquisition of certain skills, it is also a behavior that
is considerably affected by attitude. This is demonstrated when a leader
communicates that he or she cares about the people being communicated

with.

I don’t care what you know unless I know that you care. Anonymous.

93
http://www.financialcareers.gov.ab.ca/profiles/results-orientation.htm.
David Kolzow 78