Telecom Reseller October-November 2019
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TELECOM
up
agencies, cloud security is in sharp focus. transformation. To a large extent, this is
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DUNCAN
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Every Company
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
The Newsource on UC l UCaaS l Collaboration l Mobility
TELECOM VIEW
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in software flexibility and scalability. But how secure is the cloud? No surprise, analysts
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10 By Pat Patterson, Director of Prodoscore Announces the Vendor Evaluation: ‘How’ PAGE 23 As we said in August, the C-suite likes the
RESELLER Services for Avaya
Prodoscore Partner Program
Matters Just As Much As What Is Delivered
Telecom a subscription-based cloud service) but may not
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VITALCUSTOMER
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         RESELLER .COM
The Newsource on UC ● UCaaS ● Collaboration ● Mobility
ASK TO ADVANCE SERVICE TOOLS
 Organizational Design Determines Podcasts Telecom Management Success
Nortel Notes
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Podcasts
TelecomManagementSuccessProMduacgtsn,aRi5bbSoenl(ewcwtws.Squire employeesandpartnerswhohavegrownup
Services and Voice Soluticolnousd. This can le T
D 11ASKTHE mobile first, cloud first and who are constantly
Efficiently Deliver Managetodtally grasp the implications of adopting the connecteedm. Eandtefroprrcisleosudansdercvaircreisecrsonwthinouaersetno’t
  LEARN HOW TO CONNECT THE DOTS
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_JanFeb_2016.indd 13
www.virsae.com sales@virsae.com 1-800 248 7080 @Virsae
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he PCI Security Standards Council has
compliance can be debilitating, and there is little
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GERA continuesonpage 10 ›› According to one estimate, companies with
f th
2017, as companies increasingly leverage
established strict guidelines for companies
technology across their businesses to
Complacency
that accept credit card payments, setting a
J
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expected to nearly double from 2018 to
The extent of organizabtyioWnsilltMhaetleanredeszu,bject here are many good reasons to upgrade
2023, says Gartner.
to PCI compliance is staggering. More than 12
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(www.voice4net.com)
real time communications (RTC)
While the move toward digital
million businesses in the United States accept
reaching.
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PCI Compliance in
nd
Global Sales at Voice4Net
$1.7 trillion worldwide, up 42% from
advance operations and deliver greater value,
host of developments into motion for industries
according to ID
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that utilize contact centers—and consequently,
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for resellers of contacbt ycePantreicrksJolgugteiorsnts, E. xPeCcuItive voice, and mobility, is a growing part of
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digitization, and is also on the rise, with
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content sharing for greater collaboration;
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
The ability to interact with partners and
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employees globally and get information in
centrThic e-ecxotmenmt oerfcoergsoanluiztiaotniosntsot“heavtearryethsuinbgjeacst
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Simplification of daily interactions and
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increased performance with greater access
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to people and information, as just a few
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However, many companies are still not
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leveraging these technologies to their full
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potential. Even organizations that have
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invested substantially in them are challenged
Threeraecihsinog.needto“ripandreplace”legacy phone systems – or any other technologies – to
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
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networks and platforms, which are
transformation and unified communications
-based payments, through online, mobile, impacting the way Communications Service
are enabled by technology, they have the
and voice communications, and are therefore Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
potential to advance relationships and
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
the way people work by providing higher
regulations. This means the market base for tpurethInatearcncetpPtcroretodcitocla(rIdP)paeynmvieronntsm,senttisn.ga
ou quality, responsive service, greater team
companies who need to implement compliant
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collaboration, better communication, and
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently,
workflow efficiency, through:
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 more than 1,000 employees use an average
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PATTERSON continues on page 21 ››
 ANDREW
of 1,154 cloud-based services, “ranging from
Modernization
PCI Compliance in
Andrew Duncan, Vice President
of Product Management and Technology Solutions, Spectralink
MELENDEZ
anBd Integration by Will Melendez,
(www.spectralink.com)
the Contact Center:
in th
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Executive Vice President of
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05/02/20
02/10/2018
NEWS
TELECOM RESELLER
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