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The Newsource on UC l UCaaS l Collaboration l Mobility
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Where to Stop
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Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com Apr/May 2020 COLWELL RUFFIN PATTERSON
TELECOM VIEW
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Podcasts DrippinTgeleFcaoumceMt:anagement Success These Voice Fraud Now What?
The Latest
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Competitive in a Digitally
CommOurgnainciaztaitoion’asl Design Determines Profits With Deployed, TODAY
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Best Practices - Part 1 ribboncommunications.com) mobile first, cloud first and who are constantly
Nortel Notes Telecom
By Pat Patterson, Director of
RICE Revenue Leakage LEE Practices - Part 1 C. COLWELL
surge, driven by corporations interested
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PAGE 13
UFFIN
TELECOM
PATTERSON
TELECOM
– Viking Electronics
The Latest Protect Your Profits With
companies like Sony and U.S. government collaboration are undergoing a major
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PAGE 15
agencies, cloud security is in sharp focus. transformation. To a large extent, this is
PAGE 23 As we said in August, the C-suite likes the
by Sacha Gera, SVP Cloud being driven by a new generation of customers,
PCI Compliance in
th
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t
by Will Melendez,
Industry
g
F
Revenue Leakage
cloud. This can lead to well-founded (and not so adaptingsfuarsgtee,ndoruivgehn tboyccuosrtpoomraetriodnesminantedrsesftoerd
well-founded) fears about the security of a cloud
ne
solution. As a result, many large companies are
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andholewssseccoumrepeistithiveec. loud? No
surprise, analysts
MELENDEZ
Communications as a Service (UCaaS)
and Integration
market will be worth nearly $80 billion by
e
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t
a
compliance can be debilitating, and there is little
T
nance
cardT
(www.voice4net.com)
billing models, m
leniency being offered to violators.
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2024. This presents a golden chance for scale,
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Executive Vice President of
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ca
Global Sales at Voice4Net
to expand their customer base and convert
Be Fooled into
he PCI Security Standards Council has
one-time services into recurring revenue.
established strict guidelines for companies
But sometimes industry growth doesn’t
Complacency
that accept credit card payments, setting a
J
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equate to growth of a CSP’s bottom line.
host of developments into motion for industries
Revenue leaka
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that utilize contact centers—and consequently,
ot
an
now more relevant than ever to understand
for resellers of contacbt ycePantreicrksJolgugteiorsnts, E. xPeCcuItive
as a risk. A significant volume and breadth
compliance mandatesVaProefrBiugsoinreosussD, efeveslofpomrenot,n-
of data sources, driven by new sophisticated
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reaching.
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real time communications (RTC)
billing of their clients on a monthly basis.
million businesses in the United States accept
lack of insight affects many companies and
andcobmupsilniaenscsesmcoanmdmatuesnaicraetreigaonrdouens,gfaegees for non-
even has the potential to impact enterprise-
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
level operations.
omlenniciehnacnynbeleicnugstoffmereerdsetorviicoel,aatonrds.from web-
One consideration that adds to the
centrThic e-ecxotmenmt oerfcoergsoanluiztiaotniosntsot“heavtearryethsuinbgjeacst
complexity of revenue leakage analysis and
a steorvPiCceI”cboumsipnleiasnscaepipslisctagtigoenrsindge.lMiveoredthvaiant1h2e
management is the evolving nature of the
clomudil,lieovnerbyutshiinegssiesscihnatnhgeinUgn. ited States accept
Unified Communications industry. From
Tcaerledc-obmasecdarpraieyrms eantds,etnhtreorupgrhiseosnulined,emrsotabnilde,
the different types of services that customers
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masrukbejtelcetatdoePrsC. IODnScSe (dDigaitalStercaunrsiftoyrSmtantidoanrdals)
tech adoption, to variations in the status of
prorjeegcutlsagtieotnusn. Thderiswmaye,acnosnttheendminargkwetitbhaslegfaocry
client subscriptions, change is a constant
tecchonmolpoagniieessawnhdoinfereadsttrouicmtuprlemiseontecofmthpleiant
in this space. All of these variables, if not
bigcgoenstaocbtscteanctlersstohleuytifoancse.isThsiemgiolaorldynweiwdes-?
proactively tracked and closely managed, can
Threeraecihsinog.needto“ripandreplace”legacy
ultimately cause a provider’s bottom line to
phone systems – or any other technologies – to
suffer.
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
JOGGERSTcontinuesonpage 10 ›› lEVANRICEcontinuesonpage 4
an
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ribboncommunications.com)
departments will lack the resources and
The extent of organizabtyioWnsilltMhaetleanredeszu,bject here are many good reasons to upgrade
processes to ensure completely accurate
to PCI compliance is staggering. More than 12
Global Sales at Voice4Net
networks and platforms, which are
Drip by drip, these CSPs have leaking bottom
-based payments, through online, mobile, impacting the way Communications Service
lines despite significant growth opportunities
and voice communications, and are therefore Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
in the market.
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
The Issue at Hand
regulations. This means the market base for tpurethInatearcncetpPtcroretodcitocla(rIdP)paeynmvieronntsm,senttisn.ga
ou Many providers struggle to pinpoint the
companies who need to implement compliant
Ahos stthoefdiegvitealol premvoenluttsiiontoacmceolteiorantefos racinrodsustries
specific source and total amount of their
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently, business’s revenue leakage. Ultimately, this
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investing in the private cloud, while slowing their Tpwrieldioicht assecduisrrituyppteroddtuhcetswaonrdldcolofuedn-tbearpserdise
use of the public cloud. comsemcuurnitiycasetirovnicse,sbwuildliEbnegVaaAnbeuNasrliyne$s9sbvialliuoendmarket
According to one estimRatIeC, cEompanies with at obvye2r0$159.billion, based on its market
more than 1,000 employees use an average capitaWlizitahtiroenc,eannt dhihgahsprreocfielnetlcybtuern-aetdtaicnks at
of 1,154 cloud-based services, “ranging from
seqcuoemW
by Evan Rice, EVP of Sales and
nptianliqeusalirkterSsonfygarnowdtUh.Sb.ygaotvterranctminegnt
Marketing at Rev.io (https://rev.io/)
largageeenctiersp, rcilsoeucdlisenctusrtiotytihseiinr s“hOavreprf-othcue-sT. op”
PATTERSON continues on page 21 ›› (OTTA)sswerevsicaeids,iinAclugduinstg, tchoemCm-sunitiecaltikioenssthe
(e.gc.lovuodic’seflaenxdibmleiteOhssptaeEgcxihnmngo)o,ldocegolyn(tcoeoftnnetvn(edr.ge.peTnlocVyeed as
anda smuubsiccr)ipatniodnmc-lboeauestdeid-nbgcalisoneucdr(eseae.sgrev.dicocemu) sbptuoutmtemearnydnot PCI Compliance in
aell)yogffrearsipntghdse. mWimahpnildiec,aCmtioamnysmoCufonamidcoamptiutoinigsctahtieon SercvloiScuedrP.vThriocveisiPdcreaornsvil(deCaeSdrPstso()CwaSrePells-i)nfoaaurenudsneieqdiun(eagnadwnaovteso
stotroatg
the Contact Center:
poswiteiololf-nfuotnuopnordewecnde)dtfheeneatrnesedaxbgtorgouewtntehrea. tNsieoecnwuorlifitnyreosaflo-atficmloeud comsomlbuutisnoiinc.eaAstisosfnaosre(CRsuSTPltC,s)mcdanenlyicvrleararegtde vacnioamospopaftnowireatsrueanriety
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GERA continuesonpage 10 ›› AemccpohrdasinisgotnoIoTneveaslutiem-adted,ecdomsepravnicieswanitdh
momreotrheaonn1s,0u0b0scermipptlioyne-ebsausesed arnevaevneuraegme odels of f1o,1r5l4evcelroaugdi-nbgaseemdesregrivnigcetse,c“hrannogloinggiefsrolimke
CLoemgplaceyncy
IoT and cloud communications services.
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PATTERSON continues on page 21 ›› Reflecting the size of this opportunity,
Modernization
some reports show that the Unified
d e , a t o wm
li
ha s
e
n
t
05/02/2016 20:02
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