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COLWELL RUFFIN
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Prodoscore Announces the Vendor Evaluation: ‘How’
Organizational Design Determines
Nortel Notes
By Pat Patterson, Director of
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cloud’s flexible OpEx model (often deployed as
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Podcasts Telecom Management Success
Matters Just As Much As Telecom
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Services for Avaya
Prodoscore Partner
Integrated with Oracle Cloud ribboncommunications.com) and Now Available in the
Oracle Cloud Marketplace
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in software flexibility and scalability. But how secure is the cloud? No surprise, analysts
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PATTERSON continues on page 21 ›› (www.coredial.com)
Modernization
PCI Compliance in
s faci
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MELENDEZ
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n the past, solution providers often
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compliance can be debilitating, and there is little
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you sell unified c
leniency being offered to violators.
to PCI compliance is staggering. More than 12
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productivity-inducing technologies that
host of developments into motion for industries
can help busin
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ses
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for resellers of contacbt ycePantreicrksJolgugteiorsnts, E. xPeCcuItive disservice.
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Global Sales at Voice4Net
phone calls from irate consumers. However,
Be Fooled into
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from between $20 to $30 per seat. By adding
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contact center capabilities, MSPs can receive
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
upwards of $80 to $150 per seat. Margins for
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these services are even more attractive, often
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important that their customers can increase
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productivity and effectiveness through
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deliver a sophisticated set of functionalities
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that can resonate in any number of
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workgroups or departments—not just the
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traditional call center.
Threeraecihsinog.needto“ripandreplace”legacy phone systems – or any other technologies – to
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
JOGGERSTcontinuesonpage 10 ›› PATRICKMAHON continuesonpage 3
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bundling additional services, you’re just
The extent of organizabtyioWnsilltMhaetleanredeszu,bject here are many good reasons to upgrade
selling seat licenses for a commoditized
ver
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n
R
sm
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Executive Vice President of
real time communications (RTC)
technology.
Global Sales at Voice4Net
million businesses in the United States accept
networks and platforms, which are
If you’re selling contact center solutions,
-based payments, through online, mobile, impacting the way Communications Service
however, you’re delivering a value-added,
and voice communications, and are therefore Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
feature-rich service that can dramatically
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
increase the price per seat—sometimes
regulations. This means the market base for tpurethInatearcncetpPtcroretodcitocla(rIdP)paeynmvieronntsm,senttisn.ga ou three times what you’d be able to command
companies who need to implement compliant
Ahos stthoefdiegvitealol premvoenluttsiiontoacmceolteiorantefos racinrodsustries
solely for UCaaS offerings. Consider that
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently,
voice communications sales tend to range
reaching.
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ing their
Be Fooled into
GERA continuesonpage 10 PATRICK ››
According to one estimate, companies with
more than 1,000 employees use an average of 1,154 cloud-based services, “ranging from
CLoemgplaceyncy
Center Sales at CoreDial
MAHON
Vice President of Contact
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001_01 20:06
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02/10/2018
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