Page 4 - CHEVRON THE QUALITY TIMES VOL 22 3RD QTR 1995 + FEUD FLYER

I

LeadingtheWay...co72¢.##cdLfro"¢¢gcJ

clients who must continue to use Legacy (existing mainframe Edd Vieria adds a touch of Southern California to the
technology) systems. To meet these challenges, MIS increased Southern Region. Edd leads the team by acceptmg the
its staff by one member and filled two open positions. challenges and acquring the resources to move the region
forward in both technological improvement and business
Shana Abercrombie joined the MIS team in Febmary. Shana's information integrity. He gets job satisfaction when
primary responsibhity is to support the region's mainframe employees have fun using the new technology, by being
database ad hoe reporting. She will also spearhead the region's creative and providing professional quality output. He looks
transition to MS MAIL, which will eventually replace PROPS. forward to the future when the client/server infrastructure we
are now building will help empower Region employees. Edd
Steve Dixon filled the second open MIS position in early May. grew up in an era where fast cars and cruising were an art
His primary activities include installing workstations and related fom. He combines his love for the road, art and nature by
computer hardware and serving as the region's front nne contact taking frequent road trips to the mountains, far away from the
for MIS Help Desk issues. Steve's duties also include creating
computer IDs, maintaining security tables and distribution lists, E8hcthe::%:I:g:;e::urin°rmentwhichhasencompassedmuchof
and assisting with the coordination of client/server
infrastructure at remote locations.
QLuality is. . . c07z#.#acd/0778p48g j
Jeff Hall began a new MIS position in January. His primary
responsibilides include serving as both the RAN Administrator
and PC Coordinator. Jeff is the central contact for the region's
client/server infrastructure implementation. Jeff recendy
completed the academic requirements for graduation from
Kermesaw State Conege with a degree in Computer Science and c) Sustain our position as the leading marketer of aviation fuels
whl graduate in December. He is also pursuing cerdication as a in the West.
Novell Network Engineer. Jeff, his wife Vicki, and their three
d) Lead the industry in safety and reliability while achieving
girls 04ichelle, Emily and Rachel) are very acdve in their church. predictability in all our operations.
e) Use our existing refining rystem to supply retail gasohne
Randy MCNair recently completed his Master of Science degree demands with minimal capital additions.
in Management of Technology from Southern College of f) Build and acquire the people skills and behaviors needed to
Technology. With his military obligation complete and school achieve the Vision.
behind him, he now has more time for his son, Nate. Randy
continues to provide mainframe ad hoc reporting for the Region ® Aggressively redesign our key work processes to achieve
superior performance at a lower cost than our competitors.
and has also taken over primary responsibhity for database
development and support. He is a key tutor for Shana and On the surface, this may not seem like much of a change, but it
Steve and serves as backiip for Jeff as IAN Administrator. is. Looking at capital spending as an example, two-thirds of
Randy anticipates the challenges ahead as he leads the the capital invested in recent years ha gone into refining with
implementation of windows95 and the region's trek into less focus on marketing. Begirming ne)ct year, this will be
cyberspace via the INTERNET and World Wide Web. reversed with much of the discretionary capital going into
marketing and less going into refining. Even though most of
Shirley Riley is the MIS tearn's Kentucky connection, having the additional capital will be invested in the West where the
moved to Adanta from Louisville with her husband Biuy in
1985. She brings a wealth of job knowledge and people skills goal is to become market share leader, our Region will receive
more capital than we origivally planned, and we will be able to
that help bond the team together. Shirley coordinates and exceed our original plans for market share growth in Atlanta,
conducts computer systems and application training and has Orlando and South Florida, as well as grow the jobber/two-
been instrumental in developing Region employees' basic party business throughout the Region.
computer literacy. She developed our IAN training plan and is
currently working on MS MAIL and Windows95 training. The focus on being CUSTOMER DRIVEN fits very well
She also manages notebook computers and coordinates disposal with our ongoing efforts to improve quality. The defmition of
of obsolete computer hardware.
quality is ultimately determined by the customer. If
expectations are met or exceeded, the customer feels he or she
received quality goods and/or services. in