Page 76 - National Express_ GMStands

Introduction

Vehicle Servicing is the process of undertaking planned, preventative maintenance in order to achieve safe,
reliable, cost effective vehicle operations. Servicing must be carried out on all operational vehicles in the
National Express’ fleet, throughout their lifecycle.

Servicing will cover components and fluids that degrade or wear over time. These are checked or renewed
in line with manufacturer’s recommendations, company policy and industry best practice.

Servicing will improve vehicle reliability, reduce lost time and mileage for unplanned defect repairs,
preserve any warranty agreements and support National Express’ commitment to cost effective
roadworthiness by demonstrating that vehicles are safe, roadworthy and legally compliant.

This standard sets the framework on which Group Companies will set the minimum requirements for vehicle
servicing frequency, quality and content, as well as management of any defects. Group Companies must
have in place management systems to deliver the requirements of this standard and ensure all vehicles are
subject to pre use checks throughout their life cycle.

It is the responsibility of the Engineering Director, or equivalent, to ensure that those responsible for
discharging these policies are competent to do so.

Scope and Application of these Requirements

This Global Maintenance Standard sets out the minimum requirements that must be applied throughout all
National Express Group Companies. This is to ensure that the risk of vehicles being operated below any
company, manufacturer or local legislative standards is robustly managed. In addition to the requirements
of this standard, all statutory requirements set by local and national legislation and regulations must be
complied with. It is the responsibility of each Group Company to identify and apply the relevant
manufacturer standards, legislation, industry codes, licencing and standards. Group Companies must also
ensure that maintenance processes do not increase the risk to the environment or the risk of vehicles being
operated the required standards.

Each Group Company is responsible for incorporating the requirements in this standard into their
management systems and operating procedures. Each Group Company can, of course, exceed the
requirements outlined in this standard, and such good practices should be shared across the Group.
Where Group Companies are already exceeding standards, then these should be maintained.

Each Engineering Director (or equivalent) must define the person or people within each Group Company
who have the necessary competence to draft and implement the policies identified in this Global Standard.

Wherever possible it is recommended that a peer review of draft standards is carried out across the Group
to capitalise on existing expertise and best practice.

Global Maintenance Standard: Vehicle Servicing 4