Page 77 - National Express_ GMStands

Risks

The purpose of this standard is to minimise the risk of vehicles being used in service that do not comply
with manufacturer, company and local legislative requirements. This must start with a defined process for
vehicle servicing throughout the vehicle life cycle. It will also, where appropriate, cover the requirements for
use of approved parts, defect management and deferral of defects.

Vehicle servicing, when implemented effectively, will increase vehicle reliability and reduce the risk of
premature component failure and reduce the impact of vehicles on the environment by efficient operation
and control of waste/emissions. Vehicle servicing must be deemed as a ‘safety critical’ activity.

All policies and procedures implemented in line with this standard must be effectively managed and
enforced at all levels.

1.0 Vehicle Servicing Arrangements

Group Companies must ensure that they have clear arrangements in place to ensure that vehicles are
serviced and maintained effectively. These arrangements must include, at a minimum the:

Frequency
Documentation
Service schedule and requirements
Management of defects
Reporting processes
Authorisation levels
Competence

The definition of these arrangements must be made by a person of compliance to be defined by the
Engineering Director, or equivalent.

These arrangements must be documented and readily available to all staff involved with vehicle servicing.
Those carrying out servicing and those reviewing and signing off work and / or vehicles as serviceable
must be competent and authorised to do so.

Group Companies must ensure that there is a mechanism in place to ensure that any updates and
changes to any servicing standards are communicated to those involved in applying and discharging the
process and that records are maintained of such training and communications.

Service arrangements must reflect the duty cycle and may be enhanced and supported by local experience
and industry best practice. It is incumbent on all Group Companies to ensure that any known risks are
incorporated into the service regime, such as premature wear to components, contamination of fluids and
oils or any other risk to customers or predicted life span of assets are incorporated into the service regime
where appropriate.

All parts used for vehicle servicing must be considered as ‘safety critical’ and are subject to the
requirements of Global Standard 4 ‘Parts Management (Including Safety Critical Parts)’ – including oil and
coolant,

Global Maintenance Standard: Vehicle Servicing 5