Page 103 - Delivering Authentic Customer Experiences

Principle 7 Delivering Authentic Customer Experiences

If you want to get the best out of others you need to be passionate
about what you do, lead with authenticity and walk your talk. This
will attract people with a great attitude, who love people and are
genuinely interested in making a difference. You are their role
model and are on show all the time. Your behaviour sets the tone
for the business and your colleagues will respond to what they see
you do, rather than what you ask them to do.

Consider this…
• How consistent is your behaviour…are you walking your
talk?
• How could you create a healthier and happier environment
for you and your team?

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