Page 85 - HIL Operatives Training Manual V4 16022024_Neat

O P E R A T I V E S T R A I N I N G M A N U A L V E R S I O N 4

20.2 Customers
• All signs on site must be obeyed at all times. Please take note of them they are there for
all our safety
• The first point of contact for most customers will be in reception. Clear instructions are
provided to visiting drivers or visitors unfamiliar with the site. A site plan will be provided
and directions given.
• Site rules and an Induction will be provided to all customers. A signature and details of
recipient must be obtained upon receipt of site rules. A log must be used to record who has
received this information. A brief outline of general H&S guidelines and contractor specific
information will be provided. A refresher will be provided on any major changes to site and
will be subject to ongoing review.
• Whilst visiting this site you must wear safety boots, safety glasses and ear defenders. If
you do not have these items, please ask.
• The Harrison Industrial Health and Safety Policy and Risk Assessment Documents are
available on request from the main office.
• When walking on site pathways these are clearly defined to direct pedestrians around the
site and must be used at all times. The crossing point has been located to ensure that the
machine operators can see clearly in all directions. Please make sure that you have the
drivers attention and have made eye contact before crossing.
• Inspections are regularly carried out to ensure that the site conditions are fit for purpose.
However, some parts of the site have uneven surfaces, please exercise care when walking
around the site.
• We have some mobile & static plant operating on site, as well as vehicles moving around
on site. Do not approach any plant, vehicle or machinery at any time.
• With regard to loading and unloading please where possible stay in your cab.
• In the event of First Aid being required, please contact a Harrison Industrial representative.
The first aid point is located in the main office.
• We operate an accident/incident reporting procedure. Please inform us of any
accident/incident, however small.
• In the event of a fire, the alarm will sound, please assemble at the fire assembly point at the
site’s main gate.
• In the unlikely event of an emergency necessitating the evacuation of the site, you will be
escorted to the assembly point by the Harrison Industrial representative.
• We operate a No Smoking policy on our site
• Due to the nature of our industry, please wash your hands before eating, drinking
or smoking.
• Harrison Industrial operate a strict disciplinary procedure for safety breaches. All
customers/drivers will receive one verbal warning, followed by one written warning to their
relevant employer stating the breach of procedure. If the customer/driver continues with the
behaviour, they will be asked not to return to the site.

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