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Chapter- 3
                   RLATIVE TECHNIQUES FOR
             ANALYZING THE ENVIRONMENT,
              RECOGNIZING & IDENTIFYING

                               PROBLEMS,
                AND MAKING ASSUMPTIONS

      TECHNIQUES FOR ANALYZING THE ENVIRONMENT              36
                                                            38
             COMPARISON AGAINST OTHERS: BENCHMARKING, BEST  43

             PRACTICES,AND RACING AGAINST PHANTOM           54
                                                            56
             COMPETITORS                           37

      212. HIRE FUTURISTS AND OTHER CONSULTANTS    37

      3/3. MONITOR WEAK SIGNALS                    37

      4/4. OPPORTUNITY SEARCHES                    38

      TECHNIQUES FOR RECOGNIZING PROBLEMS

      5/1.   CAMELOT                               40
      6/2.   CHECKLISTS                            40
      7/3.   INVERSE BRAINSTORMING                 40
      8/4.   LIMERICKS AND PARODIES                40
      9/5.   LISTING COMPLAINTS                    41
      1016.  RESPONDING TO SOMEONE ELSE            41
      11/7.  ROLE PLAYING                          41
      12/8.  SUGGESTION PROGRAMS                   42
      13/9.  WORKOUTS AND OTHER GROUP APPROACHES   42

      TECHNIQUES FOR IDENTIFYING PROBLEMS

      14/1. BOUNCE IT OFF SOMEONE ELSE             44
                                                   44
      15/2. CONSENSUS BUILDING                     44
                                                   44
      16/3. DRAW A PICTURE OFTHE PROBLEM           45
                                                   48
      17/4. EXPERIENCE KIT                         48
                                                   49
      18/5. FISHBONE DIAGRAM                       49
                                                   51
      19/6. KING OFTHE MOUNTAIN                    51
                                                   5I
      20/7.  REDEFINING A PROBLEM OR OPPORTUNITY

      21/8.  REWRITE OBJECTIVES IN DIFFERENT WAYS

      22/9.  SQUEEZE AND STRETCH

      23/10. WHAT DO YOU KNOW?

      24/11. WHAT PATTERNS EXIST?

      25/12. WHY-WHY DIAGRAM

      TECHNIQUES FOR MAKING ASSUMPTIONS

      26/1.  ASSUMPTION REVERSAL                   54

      ANALYZING THE ENVIRONMENT, RECOGNIZING AND
           IDENTIFYING THE PROBLEM,
           & MAKING ASSUMPTIONS

      REFERENCES                                            57

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